Empire Coach Line | Testimonials

Testimonials

Our Senior Class was on a tight budget for their senior trip so we did a lot of shopping for a transportation company. Empire offered the best prices so we went with them with some hesitation since we realize that the best price does not always mean the best service and quality. Saturday our driver Ralph picked us up for a full day of touring. He was WONDERFUL! Great with the students, flexible, punctual, AWESOME! We requested Ralph again for Monday. Empire rearranged some assignments so we could have Ralph again! Once again... he was flexible, punctual, and FUNNY! The kids loved him and asked to have a group photo with him! The students all yelled RALPH instead of cheese... he obviously made an impression! Saturday night, 2 hours before our scheduled pick-up we needed to change the time. I called and could not get through to dispatch but ended up speaking with a man that could not help me. He suggested I keep trying dispatch... which I did and got through within a few minutes. The dispatcher was able to change our time and was VERY pleasant! A few minutes later my phone rang and it was the gentleman I had reached earlier calling to make sure I got ahold of the dispatcher! You just don't find service like this!!! We were EXTREMELY please with Empire and would recommend them for your touring needs! Don't forget to ask for RALPH!!!! :)

Corinth HS
Senior Class



Very safe ride, driver was great, bus was cleaned daily. Never had timing problem. I will definitely use this company again and again.

Joe Pendola
NJROT





I work for a company (Insomniac/EDC) that hosts a large music event every year in Orlando hosting over 60,000 people... We have used Empire the last two years to transport our VIP Guests to and from the event. Their buses were clean, drivers were professional, and the customer service was fantastic. Doing business with them was easy and timely. I can't rave enough this company. We will continue using this coach line for future years to come. I have also used Empire to transport my local staff on staff outings throughout Orlando. The driver's were excellent, friendly, and knowledgable of the area. I have utilized the 56 passenger buses as well as the Mercedes Sprinter Van. All were well maintained and clean. No complaints whatsoever, only positive things to say about their line, fleet and professionalism.

Michelle Hipps
Empire Client



Empire Coach has become our first choice for buses in the Orlando Market. Eddie is always on show site to make sure his coaches arrive on time and in good condition. Let's face it.. a coach is a coach. It's the staff and the drivers of a bus company that set them apart from their competition. Eddie and his team make our job much easier and I would definitely recommend Empire coach for any convention shuttle or tour service you may have coming up.

Cheryl Gannon
Convention Shuttle Operator



My family and I chartered Empire Coach Line bus to travel to Detroit Mi. during the month of July. Our experience was excellent. The trip was long but pleasant. The two bus drivers were very professional,courtesy, polite and they interacted very well with us. They kept us laughing, we felt safe and protected. I was very impressed with how patient they were with our seniors. They helped them on and off the bus. Over all we were very pleased with our experience. I highly recommend this company to anyone. They are a great company and we have already shared with them that we want them for our next family reunion trip! Keep up the good work Empire!!

Family Reunion
Empire Client